Frequently Asked Questions

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Terms used in this industry
Supply Authority Municipality, RED, Body Corporate, Town Council, etc. responsible for electricity distribution in the area/building.
Billing Company Supply Authority
Registration Form The Form which must be completed by end users who wish to purchase directly from the system for their own meter
End User The person who is buying electricity for consumption
Residential Property These are houses
Commercial Property Offices, factories
Tokens This is a 20 digit number, encrypted number which gets generated for electricity or water
Vending Refers to someone who is generating the token on behalf of the Supply Authority
Meter readers The people employed to read the actual meter at the residence
Private Metering A company like expressPay Namibia, that manages the electricity consumption on behalf of a Supply Authority
Key Change Tokens (KCT) This is a token generated to re-program a meter
Supply Group Code (SGC) This is a code unique to every pre-payment company. It is issued by STSA
Can I buy my electricity at the shops?
Yes. You can purchase from retail outlets that are linked into the expressPay system.
What are the Banking details for expressPay Namibia?
What do I do in the case that I forget my pin?
The client can contact the expressPay Namibia office for assistance, within office hours.
What happens if I accidentally delete my token?
A lost token can be requested by sending the following SMS message to the expressPay Namibia server (21112) PIN*Last eg: 1234*last. The system will then send you the last token generated on your account.
What are expressPay Namibia’s hours?
24 Hours 7 Days a week 365 Days a year
What is the after hour help line/technical support number?
+264 (0) 81 1440 482 OR +264 (0) 81 1442 283 Hours 7 Days a week 365 Days a year
What is the telephone number of expressPay Namibia?
+264 (0) 61 424 950
What is the number I send a sms to for a token?
21112
What is the netVend Namibia fax number?
+264 (0) 886 528 154
Who can I talk to about your system?
Call us on : +264 (0) 61 424 950
Who can I talk to about administration?
Call us on : +264 (0) 61 424 950
Who can I talk to about reports or system problems?
Call us on : +264 (0) 61 424 950
How do I register with netVend Namibia?
If you have access to the internet, you can go to our website and print Customer Registration Form. Complete the form and then fax it to our offices on +264 (0) 88 6528 154. You will be registered within 2 hours, once registered; you will receive your 4 digit pin, via cell phone. If you do not have access to the internet, we can either forward a form via email or we can fax it to you.
How do I buy electricity using my cell phone?
The customer will receive a 4 digit pin once they have submitted their registration form (with banking details – no banking details, the person can only request last or free electricity, if the they qualify) and a short explanation on how to buy will be smsed to them. Basically they go to send a message. Put in the 4 digit pin, star, amount and send it to our server. (1234*100 sends to 21112) within minutes you will receive your 20 digit pin.
Can I use any cell phone to purchase electricity?
Yes. We will register one cell phone on the system. If it should be lost or stolen you can phone our office so that we can change the details. If you do wish to use another cell phone, use the following command “MeterNumber*PIN*Amount”.
Eg: 04180356588*1234*200 send to 21112
What happens if I do not have a STAR on my cell phone?
You can use the HASH key (#) or a SPACE.
How do I buy on the internet?
netVend Namibia will provide you with an account number and password, go to the website (www.netvendna.com) and follow the prompts.
How do I change my banking details?
We request that a Change Request form be completed, as we do not take banking details over the phone.
How do I change my cell phone details?
We can change these details on the telephone.
Who are the meter manufacturers that netVend Namibia use?
netVend Namibia uses any meter manufacturer that carries the STS logo.
Who can I speak to in netVend Namibia about meter orders?
Call: Babalo on +264 (0) 61 424 950
What happens if I go away and I run out of electricity?
We suggest that if you are going away for a short period i.e. a month or less, that you make sure that you have recharged your meter with enough electricity to last this amount of time (bare in mind your average consumption for this period) For longer periods and possibly even in the case above you should make sure that everything that is not essential is turned off and unplugged, thus minimising any usage. You will still need to ensure that you have sufficient electricity to keep your meter going for anything that you can't turn off (e.g. alarm, gate, pool etc) We suggest that you have a friend or family member check your property once a week as this is the best way to ensure that your property will be safe from crime, water damage or any other disaster.