SERVICES AND BENEFITS

netVend prides themselves in their personal touch, flexibility and availability. Some of the key benefits we offer to clients include:

Web based solution

• 24/7/365 solution
• Access to sales from anywhere in the world
• No proprietary equipment – can vend to any STS device
• Low risk of equipment theft
• Can be used in parallel to existing vending systems
• Integration with existing systems
• Microsoft SSL - certificate
• Centrally managed transactions
• Free software upgrades
• Free customer registration
• Ability to communicate to new smart meters
• Water and electricity on same solution

Vending through Vendors

• Increases vending footprint
• Job creation
• Community involvement
• Reduces queues at supply authority offices
• Unlimited number of vendors – better/easier access to services for community
• Able to customise the way your external vendors are contracted and managed depending on client requirements

Reporting

• Monthly reports and exception reports to assist with detecting potential by-passes
• Access to point in time information and reports
• Fully auditable i.e. changes to account details, sales
• Control of all data from a central server with hot standby/backup

Backup and Support

• Employment of local staff that understand the client environment
• Management of all customers, vendors and client relationships
• Management of meter and customer databases
• Management of links to financial institutions and service providers
• Flexible debt recovery functionality on sales
• Offsite backup at world class hosting facility
• 24 hour helpline
• Helpdesk manned by knowledgeable staff
• Periodic client focus groups
• System training