Terms & Conditions

  1. Full Disclosure

    I/We guarantee that all information given to netVend Namibia CC in respect of any transaction will be true and accurate and can be relied on for contracting. I/We will disclose all necessary material information before netVend Namibia will be bound by any transaction. Where such information is not disclosed or is incorrect, affected transactions may be cancelled or voided and damages recovered from you or benefits or payments lost. You confirm that to the best of your knowledge, any amount paid or payable by you or on your behalf to netVend Namibia does not come, directly or indirectly, from criminal activity.

     
  2. Normal netVend Namibia Rules Customers

    A deposit, with a unique reference number, will be placed in a holding account, by the customer, for the amount that the customer wishes to purchase for in a month. Only after this amount is confirmed will the customers account be activated for them to transact against. If any transaction is not honored by your bank, for whatever reason, netVend Namibia will take the deposit to honor your payment. In turn, your netVend Namibia account will be blocked until the deposit is replenished and the administration fee is paid in full and netVend Namibia has proof of this transaction, after which the account will be reopened and you can purchase again.

     
  3. Normal netVend Namibia Rules Billing Company
     
    1. netVend Namibia will transfer the amount owing to them from the holding account to the netVend Namibia account on the agreed working day of the month for the service fee for that entity.
    2. netVend Namibia will then transfer the remaining money from the holding account to the billing company’s or municipality account once a month, on the agreed working day of that month.

    Exceptions to the above Rules

    If there are insufficient funds in the holding account for that entity to pay the monthly service fee or via prior arrangements made in writing from the entity the following rules will be adhered to:

    1. Payment of the service fee by the Billing Company to netVend Namibia CC must be made within 15 days from date of invoice. Thereafter an interest rate of 0.88% per month will be levied on all outstanding amounts.
    2. Should the invoiced amount not be paid in full for two (2) consecutive months, the service to that entity will be suspended until all outstanding amounts are paid in full. Suspension of service will incur an administration fee of N$500-00.
    3. Should this suspension of service cause any loss and / or damage to property and / or business’s affected by such suspension, netVend Namibia CC and / or its agent will not be held responsible for any such loss and / or damage.
     
    Any deviation to the terms above will be agreed in writing between netVend Namibia and the Billing Company
  4. Electronic Communication and Records

    I/We agree that netVend Namibia will deal with your transactions electronically and that netVend Namibia’s computer records can be presented as prima facle proof (i.e. conclusive proof unless you are able to show differently) of their contents. You further agree that electronic communication to you or from you is the same as communication in writing for all legal purposes.

     
  5. Account Holder Authority

    You confirm that, for any transactions involving deductions from or payments to bank accounts; you are either the owner of the relevant bank account/s, or have the capacity and authority to give binding instructions regarding such account/s. Where you give such instructions and bank details electronically, your signature on this document will be used to complete that electronic instruction, as if it were your signature on a paper instruction to the same effect. You are now, in writing, confirming current and future electronic instructions to netVend Namibia to collect amounts from or to pay amounts to bank account/s specified by you for that purpose.

     
  6. Privacy of Information

    netVend Namibia will at all times treat your personal information with the utmost privacy. All your banking details and passwords are stored encrypted in the database. All netVend Namibia sights use 128 bit SSL encryption.

     
  7. Increases to Fees

    netVend Namibia does reserve the right to increase administration and penalty fees as deemed necessary to keep abreast with the operational costs incurred by switching transactions. netVend Namibia will give at least one calendar month notice of any increases in pricing.